Customer Service Programs & Resources with Plano Public Library

Customer service skills are important and widely applicable to almost any career – and Plano Public Library has a wealth of resources in this area!

In fact, as October comes to a close, we’re looking forward to bringing you a virtual workshop in Ten Best Practices for Customer Service, on November 12th at 1:00 PM. Register Here to join and chat with our presenter, or tune in on our YouTube channel to watch the program live. And as always, a recording of the event will go up after the livestream to be viewed at your leisure!

Learn specific, solid customer service techniques that you can apply right away. The ten techniques introduced are based on world-class customer service best practices and will empower you to professionally deal with some of the most common customer interactions. Presented by Debra Austin, Chaos2Results Business Coaching & Consulting.

If you’d like to read more on providing excellent customer service, check out these titles from our collection:

What customers crave: how to create relevant and memorable experiences at every touchpoint by Nicholas J. Webb Request

Leading loyalty: cracking the code to customer devotion by Sandy Rogers Request

As well as these titles from our eLibrary:

Customer Service Training 101 by Renee Evenson Request

Never Lose a Customer Again by Joey Coleman Request

If you’ve been following our blog and social media, you know that Plano Library offers #MoreThanBooks. With your Plano Public Library card, you get free access to LinkedIn Learning, where you can find a variety of courses and learning paths, like this one on how to Build Your Skills in Customer Service!

You can also browse Kanopy, a streaming service with thousands of videos, including movies, documentaries and Great Courses. We did a quick search to see what we could find on customer service, and here are just a few of the great videos that popped up in our results:

Exceptional Customer Service – Dealing with Difficult Customers

Customer Service Basics: Service with a Smile

The A to Z Of Customer Service

It’s Your Call – Telephone Customer Service Skills

Don’t forget to join us on November 12th for our workshop on Ten Best Practices for Customer Service, and check out the rest of our blog for other great Business & Career posts, programs and resources, check out these wonderful business posts, and stay up to date with PPL News!

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